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carspect-some

Carspect streamlines 1 million inspections per year on a customer-centric ERP

Muster by Pinja standardises inspections, reporting, and customer experience across 100+ stations in Sweden

Summary

Carspect introduced Muster by Pinja, a specialised inspection ERP to support its rapid growth in a highly regulated, high-volume environment. By running all inspection operations on one customer-centric system, Carspect standardised workflows across 100+ stations in Sweden. 

Carspect

Featured solution
Mobility & Inspection

Summary

Nearly 1 million inspections annually

Specialised ERP handles thousands of inspections daily.
100+ stations in Sweden

One unified system supporting Sweden's rapid station expansion
10 new stations per year

SaaS architecture enables rapid expansion without heavy IT infrastructure at each location.
Unified customer experience

Consistent service from online booking through to post-inspection reporting at every station.

About Carspect

Carspect is a Sweden-based vehicle inspection chain operating more than 150 inspection stations across four countries. Founded after the deregulation of the Swedish vehicle inspection market, Carspect has built its growth on a strong customer-centric approach, combining accessible locations with efficient, high-quality service.

 

  • Close to 1 million inspections annually
  • 150+ inspection stations across 4 countries
  • 300 employees
THE CHALLENGE

Scaling inspections without losing customer focus

Carspect challenged traditional vehicle inspection competitors by focusing on customer convenience: smaller, modern stations in accessible locations, making inspections as easy as a shopping trip. This customer-first approach drove rapid growth, but it created operational complexity.

Opening an average of 10 new stations per year across four countries with different regulatory requirements meant the company needed systems that could scale efficiently. The old inspection system, website, and ERP could no longer support the demands of thousands of daily inspections whilst maintaining the consistent, high-quality customer experience that defined Carspect's competitive advantage.

To continue growing without losing what made them different, Carspect needed a specialised solution that could handle the entire customer journey — from online booking and prepayment through to real-time inspection data entry and clear, tactful customer reporting — all whilst adapting to each country's statutory requirements.

 

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"It is important for us to take care of the entire customer experience from online booking and prepayment to arrival, the waiting experience and post-reporting. Muster effectively serves the different stages of the experience and helps us give good advice to customers both before and after the inspection."
Markus FalkCEO at Carspect
THE SOLUTION

A specialised ERP for high-volume, regulated inspection work

In 2019, Carspect completed a comprehensive renewal of all information systems, moving everything to the cloud. They selected Muster by Pinja as their core operational platform after evaluating multiple options, choosing the solution for its low long-term operating costs and Pinja's commitment to being a long-term development partner.

Muster isn't a generic ERP adapted for inspections — it's purpose-built for vehicle inspection operations. The system handles the complete workflow: online booking, resource allocation, cash operations, real-time mobile inspection data entry, regulatory reporting, customer data management, billing, and comprehensive analytics.

 

The browser-based system works seamlessly on smartphones, allowing inspectors to record inspections, capture photographs, and document results in real time. This mobility is essential for Carspect's fast-paced operations, where thousands of inspections happen daily.

Pinja quickly adapted Muster to meet Sweden's statutory reporting requirements. The partnership has expanded beyond the inspection system to include data warehousing and Power BI-based information management solutions that support Carspect's operations across all four countries: Sweden, Estonia, Poland, and Latvia.

The SaaS-based service model keeps the cost structure efficient and eliminates the need for heavy IT infrastructure at each new station, making rapid expansion financially viable.

 

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"We compared several different options and ended up with Muster by Pinja due to, amongst other things, low long-term operating costs. We also wanted an external, independent partner with whom we could develop the system in the long term."
Markus FalkCEO at Carspect
THE IMPACT

Profitable scale with a consistent service model

Today, Muster by Pinja runs Carspect's Swedish operations, processing nearly 1 million vehicle inspections annually across 100+ stations. Combined with Pinja's data warehousing and analytics solutions deployed across all four countries, the partnership supports Carspect's 300 employees and 150+ stations whilst maintaining the consistent, customer-focused experience that defines Carspect's competitive position.

The specialised ERP delivers value across multiple dimensions:

Operational efficiency: Streamlined processes reduce errors, speed up lead times, and improve resource utilisation across all stations

Financial control: Prepayment capabilities and comprehensive financial reporting minimise risk and ensure healthy cash flow

Customer experience: Clear, easy-to-understand inspection reports with tactful communication help customers understand results and next steps, even when delivering difficult news — nearly 25% of vehicles fail inspection

Rapid scalability: SaaS architecture enables opening 10 new stations per year without significant IT infrastructure investment at each location
Regulatory agility: Sweden-specific statutory reporting requirements are met efficiently, whilst Pinja's data warehousing solutions extend operational visibility across all four countries

Staff have provided consistently positive feedback on Muster's ease of use, particularly praising how the browser-based interface adapts to the fast-paced work environment. The system's flexibility has proven essential as Carspect continues its growth trajectory.

What began as a 2019 system renewal has evolved into a long-term partnership. As Carspect continues expanding across Europe, Pinja's specialized ERP provides the operational foundation that makes profitable, customer-centric growth possible at scale.

 

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"The staff has provided positive feedback on Muster. The system was adapted to meet Sweden's own statutory reporting requirements, and Pinja handled the implementation and final adjustments quickly and flexibly. Above all, we think that Muster is an easy-to-use and flexible tool.
Markus FalkCEO at Carspect
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MOBILITY & INSPECTION

Specialised ERP for vehicle inspection operations

Purpose-built vehicle inspection ERP that handles the complete customer journey from online booking through to regulatory reporting and customer communication.

Explore solution

Speak directly with an industry specialist

Book time with Pieter ter Berg for a brief, high-impact discussion on scaling vehicle inspection operations whilst maintaining exceptional customer service.

If you're managing multiple inspection stations or planning expansion, we can walk you through how a specialised ERP system supports rapid growth without compromising operational quality or customer experience.

Muster Pieter (500x500px) (1)

Pieter ter Berg
pieter.terberg@pinja.com

Schedule a chat with Pieter