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SUPPORT AND CUSTOMER SERVICE

Need help? We’ll get you to the right place

Get support for Pinja solutions. Submit requests via the support portal or find direct contact details for your system — all in one place. 

Login to your Pinja Support Portal 

Pinja Support Portal is your central place to manage support for your Pinja solutions.

  • Submit support requests for any Pinja product or service, any time

  • Monitor the status and progress of your tickets

  • Access your full request history in one place

  • Share and coordinate requests across your organisation

Olkapään yläpuolella oleva näkymä henkilöstä, joka työskentelee kannettavan tietokoneen ääressä ja näyttää ohjelmointikoodirivejä, jotka edustavat ohjelmistokehitystä ja lähdejärjestelmän hallintaa.

Log in to Pinja Support Portal 

Get direct support for your Pinja solution

Find the right contact for your specific Pinja software or service.

Data & Intelligence 

Business intelligence and data analytics

+358 10 3472 333

To the portal ↗

Digital Commerce

E-commerce solutions

+358 10 347 2202

To the portal ↗

Energy Operations

(formerly Once by Pinja)
End-to-end fuel supply chain management

+358 10 347 2599

To the portal ↗

Log by Pinja & Field Operations

Field solutions for contractors in the wood and forestry industry

+358 10 347 2115

To the portal ↗

Forestry Operations

(formerly Forest by Pinja)
Timber procurement and logistics

+358 10 347 2160

To the portal ↗

IT Services

Cloud, infrastructure and workplace IT

+358 10 347 2799

To the portal ↗

Production Operations 

(formerly Novi, Gema, IPES, Machine Track and Andon by Pinja)
Manufacturing planning and operation. Production monitoring and maintenance management.

+358 10 347 2177

To the portal ↗

Material Flow & Track

(formerly Flow by Pinja)
Material flow tracking and electronic movement documents

+358 10 347 2599

To the portal ↗

Muster 

ERP for vehicle inspection and service businesses

+358 10 347 2399

To the portal ↗

Sales and Delivery Operations

(formerly Total ERP by Pinja)
All-in-one cloud ERP

+358 40 711 5901

Software Services

Custom software, integrations and systems development

+358 10 347 2799

To the portal ↗

Solid Wood Operations

(formerly Timber by Pinja)
Sawmill operations and wood processing

+358 10 347 2114

To the portal ↗

Terminal Operations

(formerly Terminal by Pinja)
Log receiving and inventory
Terminal Operations is supported through your main solution.

Please contact support for:
→ Forestry Operations
→ Solid Wood Operations

General support

Couldn't find the contact information you were looking for?

Contact our general support team and we’ll make sure your request reaches the right experts.


+35 10 347 2799
helpdesk@pinja.com

Our support team is here to help

When you reach out, you’re talking to someone who knows your system

Every team member works closely with specific Pinja solutions. Some focus on a single product, others work across several — either way, you get someone who understands how your system actually works.

Our specialists work directly with the data and databases behind your solution. That means they can troubleshoot complex issues and give you clear, practical answers.

Pinja_DataLovers

Pinja customer support in numbers

15+ Support specialists
1000+ Customers supported
4.8/5.0 Customer satisfaction

Frequently asked questions

What is the Pinja Support Portal?

The Pinja Support Portal is your central place to submit, track and manage support requests. You can communicate with our support team, follow the status of your requests and access your full request history in one place.

Why should I use the support portal?

The support portal helps us handle your request faster and more accurately. You can track progress in real time, receive updates when action is needed, and provide the right information from the start through structured forms.

What if I don’t have access to the support portal? If you don’t have login credentials, contact the support number or email for your product or service to request access. If you’re unsure, our general support team will help you get set up.