Twice the speed, 95% fewer errors: Fordonsprovarna Skåne’s digital transformation with Muster by Pinja

Journey to efficiency with simplified inspections

Running a small inspection company means wearing every hat: from technician to admin and customer service specialist. It’s not only about inspecting vehicles: you also have to deal with everything else. That’s why it’s important to have a good system in place: one that makes work simpler, allows you to provide quality service and lets you focus on other things.

For Fordonsprovarna Skåne’s founder, Mustafa Al Bufradie, the stress, mistakes, and delays caused by manual reporting were among the biggest challenges until he started using Muster. Now, processes are twice as fast, mistakes are down by 90–95%, and thanks to increased capacity, the company has room to grow.

About Fordonsprovarna Skåne

Fordonsprovarna Skåne is a growing inspection company based in southern Sweden, specializing in vehicles up to 3.5 tons. They currently operate two stations and are preparing to launch a third in Landskrona.

Founded just over a year ago, Fordonsprovarna Skåne runs as a friends-and-family business. Owner Mustafa Al Bufradie, a former inspector, had dreamed of starting his own company for a long time. Now that it’s a reality, he’s focused on delivering quality service and building trust with every customer.

“You want to give that little extra as a business owner. You try to help customers more and be more available. Everything you do is for your own benefit. If you work hard, it goes well; if you don’t, it doesn’t,” shares Al Bufradie.

There isn’t much more you can do to simplify inspections. Muster already takes care of all that. Everything we looked for and hoped for is in Muster. I’ve been very satisfied with it before, as an inspector, and now, as an owner of my own company. So as long as we have Fordonsprovarna here in Skåne, it will always be Muster.

Mustafa Al Bufradie, owner of Fordonsprovarna Skåne

The real cost of manual reporting

Before switching to Muster, Fordonsprovarna Skåne relied on another system that slowed the company down. “There was no automation,” Al Bufradie explains. “You had to remember exact codes, such as 7131 for low beam, or write the fault description exactly as it appears in the regulations. There was no room for error.”

The process was manageable when the car passed without issues, but when a vehicle had multiple faults, it affected the business: “One mistake was enough. If you typed ‘rear left’ instead of ‘front right’ and submitted it, you had to delete everything and start again: every code, every fault”, Al Bufradie says.

Even quick tasks like re-inspections, which should take five minutes, could stretch to 15 minutes. It not only impacted the number of customers the company could serve daily, but also caused a lot of stress.

“We have many workshop customers that we work with”, comments Al Bufradie. “They can’t be away from their own business too long. They want to inspect the car and get a report whether it’s approved or failed, so they can go back and fix the issues. You want to do your job as quickly as possible, but with our previous system it wasn’t always possible.”

Trusted tool from the start

Having been an inspector for 12 years, Al Bufradie was already familiar with Muster: “I just loved everything about Muster. The booking system, the reporting… It’s absolutely wonderful. I contacted Muster before I even started the company. I knew this was the system I wanted to work with.”

At the time, however, Muster wasn’t yet fully available to other vehicle inspection companies in Sweden.

“We were preparing Muster for broader use in other countries”, comments Pieter ter Berg, Director of Business Development at Pinja. “We worked on making a base very flexible, so it can be easily adjusted to local requirements, integrated with local government and payment providers. Each company runs in a separate environment, which means the system can be aligned with specific business processes and support custom solutions.”

Al Bufradie explored different options, including a solution used in Denmark, but in the end, he and his colleague Daniel decided to go with a platform they already trusted. “The most important thing was the smoothness, so that the work would be simplified. Because it’s easy to end up with too much work behind the actual result”, explains Al Bufradie.

As soon as Muster became available for companies in Sweden, Fordonsprovarna Skåne reconnected with Pinja and signed the contract.

Simple and fast start, even for new users

Implementation of Muster’s reporting system began in May 2024. Within a month, Fordonsprovarna Skåne got everything set up and made a significant step forward from the previous manual process with digital fault reporting. The booking system came a few months later, in August. “All in all, it took maybe four months. But there were no real difficulties,” recalls Al Bufradie.

While Al Bufradie and his colleague Daniel had used Muster before, the rest of the team, with no prior experience, picked it up with no effort.

“I didn’t have to spend much time teaching them”, admits Al Bufradie. “They said it was very easy. Now they can find the fault codes immediately. You just type “control arm” or “low beam,” and everything shows up automatically.“

The team especially loves how Muster handles emissions. “What they really love is that for the exhaust values, Muster shows the required limits. You don’t need to look up the regulations to see what requirements the car has. It’s already there in Muster’s app”, says Al Bufradie.

As for Al Bufradie and Daniel, there were also new things to learn. “Now I am not only inspecting cars. I need to update availability, adjust prices, and try to solve issues with Muster if they come up. But so far, there haven’t been any issues. Everything is already there. Even when you’re opening a new station, it’s just copy-paste. So it doesn’t require a lot of time, and everything works smoothly”, shares Al Bufradie.

Fewer mistakes, faster work, greater capacity, and happy customers

Since switching to Muster, both the team and their customers have noticed the difference. “It’s not just that Muster is fast”, notes Al Bufradie. “With automation you don’t make as many errors as before. You don’t need to think about what’s required on the Transport Agency’s side or on the report. There’s nothing you need to worry about afterward.”

The improvements are significant: inspections and reporting now take about half the time compared to the old system. And according to Al Bufradie, there are 90 to 95% fewer mistakes.

“Customers noticed it too: they’ve said that everything’s faster and smoother now. They’ve been happy about that”, shares Al Bufradie.

These changes have opened up new possibilities for growth. Before Muster, the team could only manage 16 vehicles a day; any more was too much. “We’ve increased capacity. We’re able to help more customers and we also have more time for them to explain what the issue is, if something is wrong with their vehicle.”

“I helped a station in Kungälv switch to Muster too. And I’d say the same thing to any company considering it as I told them: don’t hesitate. For those of us who own our own inspection stations, the most important thing is not to make mistakes, not to report things incorrectly. That’s what matters: quality. Muster makes everything easier. You make fewer mistakes, you work faster, and you have more time for your customers. You get good reviews and positive feedback. So don’t hesitate. Go for it with your eyes closed.”

Mustafa Al Bufradie, owner of Fordonsprovarna Skåne

Dedicated support that cares

For a small business without its own IT team, it was also important to have quick, responsive support.

“They react fast, usually within 10 or 15 minutes”, says Al Bufradie. “Even when Pieter is on vacation, he replies. They always try to help and actually listen. And even after an issue is fixed, they check in the next day just to make sure everything’s still working.”

That level of support stood out when Fordonsprovarna Skåne launched its new station. From Muster’s side, the setup was quick. Everything was ready in just one day.

“We had to wait for the Swedish Transport Agency, but from Muster, it was lightning fast.”

This kind of service comes from deep industry knowledge. “We’ve been working with vehicle inspection companies for over 10 years. So I think we understand how their business runs, what’s important and urgent for them”, explains Pieter ter Berg. “And we also have specialists who have experience in the field: our customer experience manager, Tiina Lahti, has worked in vehicle inspection for almost 20 years.“

Ter Berg believes that true support goes beyond quick fixes and focuses on building long-term partnerships. That’s why the team treats every customer as unique. “We approach each company as a separate company. We understand that it’s not always the same. We allow changes, we listen, and we try to make the system fit their company and their processes. That already sets us apart if you compare Muster with other software”, notes Pieter ter Berg.

Focus on quality and efficiency with simplified inspections

Fordonsprovarna Skåne isn’t chasing rapid expansion. For now, the focus will remain on ensuring quality and efficiency at the current stations. “We want to maintain good service and do a great job with customers, with Swedac, and with the Transport Agency”, shares Al Bufradie.

With Muster already covering the booking and reporting process, Al Bufradie doesn’t see much more to improve digitally:

“There isn’t much more you can do to simplify inspections. Muster already takes care of all that. Everything we looked for and hoped for is in Muster. I’ve been very satisfied with it before, as an inspector, and now, as an owner of my own company. So as long as we have Fordonsprovarna here in Skåne, it will always be Muster.”

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Muster by Pinja

We provide solutions and services related to the digitalization of business processes for service companies. We are pioneers in car inspections, a market leader in the digitalization of business processes and are moving to cloud-based enterprise process planning (ERP).