IT and Service Desk services

IT outsourcing services, Microsoft 365 services, Maintenance of production IT environment
Systems Service Desk services

Read more about systems Service Desk services

An IT partner that keeps you and your production up to date

Poorly maintained office and industrial IT environments are a risk. A single component failure, outdated software or a virus in the production network can instantly paralyze production for days. It is possible to avoid unnecessary downtime without breaking the bank and with foresight if you just know where the risks lie. One euro can save thousands of euros when risks are turned into proactive lifecycle management and ongoing maintenance. With a competent partner by your side it is possible to maintain and renew your IT infrastructure step by step.

We provide you with your own team of IT professionals specializing in industrial production

We inspect, maintain, and service your IT environment with a personal touch. We upgrade your business-critical systems, equipment, and networks to ensure they are up and running. We help you take control of both lifecycle management and security. We communicate openly and actively, so you’re always up to date with what we’re doing and what you’re paying for. We take care of documentation and backups so that important data is never lost again. Our open and transparent service allows you to focus on your daily work without unnecessary interruptions and worries.

Check out Pinja's IT services

Pinja’s IT services keep your daily life trouble-free

30+ years of experience in providing IT services

45+ experts

250+ delivered projects

Our services

IT outsourcing services

Functional IT services from the right IT partner directly affect the competitiveness of your organization, when instead of tackling IT problems, you can focus on the core functions of your business.

Pinja’s experts will find just the right tools for your organization to ensure a smooth everyday life. Our transparent business process and documentation keep you up to date on what you pay for and what we do.

Microsoft 365 services

The most popular productivity cloud service of today, Microsoft 365 – formerly Office 365 – is a modern cloud services toolkit that adapts to a wide variety of needs and user profiles, regardless of company size.

With Pinja’s Microsoft 365 services, you ensure the successful deployment of the M365 environment, its efficient use, up-to-date data security, and you receive support from certified experts for the maintenance and development of the environment.

Maintenance of the production IT environment

There is a lot of critical IT infrastructure in the production IT environment, the maintenance of which is a prerequisite for efficient production operations, such as minimizing production interruptions.

A skilled partner will help you identify the risks to production and anticipate potential problems that may disrupt production.

Systems Service Desk services: Efficiency and support for the user’s daily life

Make more efficient use of your systems with Service Desk, and you’ll have more time for productive work. From basic support requests to more in-depth expertise, Pinja’s experts can help with all kinds of system-related issues. 

The service is not tied to a specific industry, but can be used anywhere when there is a need to support the use of systems. 

Let Pinja, a reliable and professional Service Desk partner, handle your systems support for you.

Read more about the content of Pinja’s Service Desk

What do you get with the systems Service Desk?

The Service Desk team’s agreed contacts receive service requests related to the systems, and manage the response to the tickets in the agreed manner and scope. The services can be provided for the client’s systems in addition to services provided by Pinja.  

The service packages are scalable according to need, and the client has a wide range of additional services to choose from. For example, you can customize reporting services for service request statistics, or add integrations to increase data transfer and automation.

Pinja’s Service Desk for different systems

When should you use Pinja’s Service Desk?

  • Customer satisfaction among system users is starting to deteriorate
  • There are many systems to maintain, and they require a lot of maintenance 
  • A new system is introduced  
  • When you want to free up staff time for productive work

Description of Pinja’s Service Desk

  • Service requests can be, for example, solving problems, change requests, user support, troubleshooting
  • Modalities and continuous monitoring of the agreed service
  • The monthly price is determined by the selected service level (from a designated team to a self-service portal) 

You can complete your project and document management with Atlassian products and development services

Service Desk in practice

  • End-user satisfaction of external customers 4.7/5
  • 50,000+ end-users in different industries
  • 25+ experts  
  • Guided by the ITIL Service Management Framework and with ITIL certified experts

Get Atlassian consulting and application solutions from Pinja

Pinja’s Atlassian partnership provides you with solutions for information management, teamwork, and service enhancement, as well as licenses to use the services, if required. Atlassian’s solutions enhance teamwork, service processes, and satisfaction among customers and within the organization. Pinja provides support for deployment and service management.

Read more about Pinja's Atlassian consulting and application solutions

Jira Software

A project management tool for project teams to plan, monitor, and manage work.

Jira Service Management

A ticket system for managing various support requests, which also allows you to monitor and improve service performance.


A solution for centralized collaboration, project, and document management.

Pinja – Atlassian Solution Partner

Tailored consulting services for the optimization of new or existing Atlassian products.

Jira BI reporting

Reporting and analysis services for product, service, or business development

Elisa Ring – a success story

The implementation of an integration that combines Elisa Ring, a customer service and telephone switchboard, and Jira.

Our outsourcing services are trusted by

Prima Power

Prima Power harnesses Pinja’s IoT solutions and expert services to support development and innovation


IT maintenance outsourced to Pinja supports the stability of the network environment in Kalmar’s product development unit, and prevents outages.


“Our technical problems were immediately solved six months ago when we outsourced our IT service to Pinja."


Kitchen furniture manufacturer Elega entrusts the maintenance and development of its IT services to Pinja.


EasyOpp, a provider of ERP services, continues its solid growth by leveraging Pinja’s versatile software development partnership.

Contact us

In matters related to IT services, contact Tuomas Lassila.
In matters related to Service Desk services, contact Henri Virtanen.