When Fresh Servant, a supplier of tasty and healthy food to consumers and the HoReCa sector, first contacted digitalization specialist Pinja, the starting grounds were quite typical: there was a lot of business data available, but it was challenging to compile, process and thus use it.
– We had a lot of long-term data in our ERP system, for example. As our business grew, we created and edited reports in Excel, as I’m sure many others did. We wanted to streamline and diversify our reporting so that we could transform the figures into information and ultimately into action” says Carita Haapasalmi of Pegasso Oy, who leads Fresh Servant’s data and tool development.
For Fresh Servant, the customer always comes first, and the customer’s trust must be redeemed with every delivery. Delivering on the customer promise has become easier, as the current Power BI reports provide a wide range of tools for monitoring and analyzing, for example, sales and purchases, delivery reliability, the product freshness index, and production efficiency. An important cornerstone of the cooperation was the good knowledge of the industry among Pinjans.
– It’s easy to trust Pinja’s expertise. Thanks to their industry expertise, cooperation has been smooth, even though they jumped onto a moving train. They also often present alternative ways of doing the same thing, and have also been able to say if they don’t know something right away, but will come back to it, says Haapasalmi.