Trade and services
A profitable trade growth partnership and digitalization solutions for service companies
The success of multi-channel commerce and services come from agile digitalization
In recent years, purchases have moved online at an ever-accelerating pace. In addition to consumer sales, even B2B sales have moved online. However, the change in purchasing behavior is only one of the drivers of change in the retail industry.
Digital commerce is facing fierce global competition and therefore, it is increasingly critical to know your customer base and find a competitive advantage. Online product and service comparisons are easy, requiring just one click or two, and customers have become accustomed to appreciating high-quality product information, easy availability, fast delivery and simple purchasing.
Digitalization is an increasingly crucial factor for the success of a service company. According to a survey (*), 72% of growing companies have identified digitalization as a strategic goal. Several of these companies are also exporting their services and planning to expand their international business.
Value creation of a service company through digitalization and user-oriented service design
In order to create a functioning solution, a firm understanding of the complexity of trade practices and ways to make them more efficient is needed. Ease of purchase is developed through rich product information and the seamlessness of a dependable digital commerce solution. Customer satisfaction and smooth workflows enabled by the right tools can help ensure a competitive advantage.
Pinja has extensive experience in the digitalization of businesses in the retail sector and service companies. We know what drives service companies, as we have transformed traditional customer-specific software from selected industries to industry-wide solutions.
We are currently implementing customer-specific digitalization projects for dozens of service companies, and we are involved in creating new types of services in which data volumes and data flows are used in the creation and targeting of new services.
eCommerce solutions
We have solid experience especially in challenging B2C and B2B implementations. Our digital commerce solutions are customized, scalable and enhanced by sophisticated integrations. We implement integrations to e.g. ERP systems, product information management systems, payment terminals and payment intermediaries. Integrations make the use of the digital commerce more agile and automated.
Product information management
We help maintaining and publishing product information easy, efficient and fast with leading systems and solutions. The advantages of a product information management solution we deploy are especially evident when operating in several markets, selling to different target groups or using product information on several channels or in several languages. In addition, we bring along trade experts and our years of experience in the use and development of systems.
Our customers' experiences
Veikon Kone
In cooperation with Pinja, Veikon Kone has managed to increase its sales and profitability.
Minimani
Minimani made the strategic decision to consider digital commerce a key business area, and chose Pinja, known for its ICT…
Carspect
Customer orientation is at the heart of the company, and this value is also supported by the specialized ERP system…
Urjalan Makeistukku
During the years of cooperation, Urjalan Makeistukku’s turnover has doubled, which has also required continuous development from Pinja.
Rajala Pro Shop
Pinja has implemented Rajala’s online stores, and enabled smooth order processing and inventory management, as well as customer management.
A-Katsastus
The vehicle inspection business has many operators in Finland and most of them use Pinja’s Muster vehicle inspection system.
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We are your guide to multi-channel sales and delivery process development, and customer-centric growth. We act as a growth partner for digital sales and support change management.